GBRCニュース 2008.03.24
Annals of Business Administrative Science, Vol.6発行！！
お待たせいたしました。
Annals of Business
Administrative Science, Vol.6が発行されました。
http://www.gbrc.jp/GBRC.files/journal/abas/index.html
目次と要約は下記の通りです。ダウンロードは無料です。
Kosuge, R.
"Internal
effects of customer contact within service organizations:
Implications for
developing a customer-oriented organizational culture,"
pp. 1-14.
This paper
investigates how an organization can become customer
oriented in terms
of subculture formation originating from customer
contact. Although
existing market orientation research has assumed
cultural
homogeneity, this paper views organizational culture as a
varying degree of
shared cognition among its organizational members
and focuses on
individual employee’s customer orientation. Drawing
from the
literature on subculture formation, the study proposes
that customer
contact is a significant source of subculture formation
with respect to
customer orientation and tests a model that assumes
customer contact
exerts a positive influence on customer orientation,
which subsequently
leads to organizational citizenship behavior. The
results support
the hypotheses and provide implications for developing
a customer
oriented organizational culture through leveraging customer
contact.
Keywords: customer
contact, customer orientation, subculture formation
Konno, Y.
"Enhancement
of the advanced R&D cooperation between automakers and
suppliers in the
Japanese automobile industry," pp. 15-34.
Many studies have
shown that Japanese automakers and their respective
suppliers
cooperate closely even in product development processes.
However, most of
these studies merely analyzed individual product
development
projects and discussed factors affecting it, such as
development lead
times, development man-hours, and product quality,
thereby failing to
cover cooperation between them in the advanced
research and
development processes. This paper is designed to analyze
the latter aspect
as quantitatively as possible. This paper concludes
that cooperation
between Japanese automakers and their respective
suppliers has been
expanding into the development of advanced
technologies, and
suppliers that have the capability to participate
in such advanced
research and development activities have had closer
relations with
automakers than others.
Keywords: advanced
research and development process, Japanese auto
parts supplier
system, long-term cooperative relationship
Yasumoto, M., & Shiu,
J. M.
"An
investigation into collaborative novel technology adoption in
vertical
disintegration: Interfirm development processes for
system
integration in the
Japanese, Taiwanese, and Chinese mobile phone
handset
industries," pp. 35-70.
The study attempts
to elucidate how novel technologies are introduced
into products
through interfirm collaboration under vertical
disintegration
drawing on the cases of the Japanese, Taiwanese, and
Chinese mobile
handset industries. The global surge of vertical
disintegration
enhances the interfirm modularity of development
processes.
Nevertheless, the adoption of a novel technology platform
requires
collaborative development processes between a technology
platform vendor
and a product developer. The level of collaborative
processes is
relevant to system integration of nested modules, which
is driven by the
necessity of system knowledge, rather than technology
integration. These
findings show that effective system knowledge
management through
intefirm collaboration plays a critical role in the
assimilation of
novel technology platforms into products even in
odularized interfirm
development processes. The collaborative process
could even secure
the systemic evolution of technologies and products
under vertical
disintegration.
Keywords: novel
technology adoption, vertical disintegration,
modularized
development processes, technology platform, product design,
system knowledge,
system integration
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